Suntel Opens Re-designed Centre in Nugegoda
Colombo, June 16, 2008: Suntel Ltd. the pioneers of CDMA technology in Sri Lanka, cemented their reputation as the #1 Service provider in Sri Lanka when they re-opened their newly re-designed centre in Nugegoda. The Suntel Centre in Nugegoda is open from 8am to 8pm on weekdays and 9am to 2pm on Saturday and Sunday - a true service offering to customers.
The Nugegoda Centre is the first Suntel Service Centre that has undergone an extensive refurbishment program, with other Suntel centres around the island set to follow within the year.
This centre’s output is not limited to its plush appearance; Suntel staff has committed themselves to maintaining the highest standards in service in line with the ‘No. 1 in service campaign’. For customers with a busy schedule who require continuous connectivity, the service centre is equipped with Free access to Internet to walk in customers and a WiFi zone, a landmark in service excellence and convenience.
Mr. Jeremy Huxtable, MD, Suntel Ltd. addressing dignitaries and guests at the opening ceremony said “We launched the No. 1 in service campaign early this year reiterating our position as a company at the very top of its game in terms of our absolute dedication to excellence in customer care, making the company’s focus totally on serving customers better.” He also went to say that the credo that ‘Customer is the king’ is one that has been continuously instilled in the organisation and with the support of all has been successful in implementing various strategies to support it.
Suntel launched the No. 1 in service campaign based on the unparalleled excellence of the company’s service delivery in terms of numerous benefits including calls on the hotline being answered within 3 rings, fault repair in 24 hours and much more.
Suntel is a joint venture Company that brings together the resources and expertise of Swedish telecom giant overseas Telecom AB, Metrocorp (Pvt.) Ltd. Townsend Limited of Hong Kong, the National Development Bank, and the International Finance Corporation (IFC) – a member of the World Bank Group. The combination of technical operational expertise supported by a sound financial base has helped create a company which is committed to being Sri Lanka’s preferred telecommunication service provider.